Refund Policy
Last updated: February 27, 2025
We want you to be satisfied with AxonProm. This policy outlines your rights and our commitments regarding refunds and cancellations.
1. Overview
This Refund Policy applies to all subscription plans purchased through AxonProm ("Service") and processed by our payment provider, Paddle. Paddle acts as the Merchant of Record for all transactions. By subscribing to the Service, you agree to this Refund Policy.
2. Subscription Plans
AxonProm offers both monthly and annual subscription plans. Subscriptions are billed in advance on a recurring basis. The subscription period begins on the date of purchase and renews automatically unless cancelled.
3. Free Trial
Where a free trial is offered, no payment is required during the trial period. Your chosen payment method will be charged automatically at the end of the trial unless you cancel before the trial expires. We will remind you via email before your trial ends.
4. Cancellation
You may cancel your subscription at any time from within your account settings. Upon cancellation: • Your subscription will remain active until the end of the current billing period • You will not be charged for subsequent billing periods • No partial refunds are issued for unused days within a billing period To cancel, navigate to Account Settings → Subscription → Cancel Plan, or contact info@axonprom.com.
5. Refund Eligibility
We offer refunds in the following circumstances: • 14-day money-back guarantee: If you are not satisfied with the Service, you may request a full refund within 14 days of your first payment for a new subscription. This applies to first-time purchases only. • Duplicate charges: If you were charged twice for the same subscription period, we will refund the duplicate charge immediately upon verification. • Service unavailability: If the Service experiences significant downtime (>24 hours cumulative in a billing month) that we caused and failed to remedy, you may request a prorated credit or refund for the affected period. Refund requests must be submitted within 14 days of the charge in question.
6. Non-Refundable Situations
Refunds are generally not available in the following situations: • Cancellation after the 14-day money-back guarantee period • Partial months/periods for mid-cycle cancellations • Failure to use the Service after subscribing • Account termination due to violation of our Terms & Conditions • Requests made more than 14 days after the charge • Annual plans after the 14-day window
7. How to Request a Refund
To request a refund, contact us at: • Email: info@axonprom.com • Subject line: "Refund Request — [Your Account Email]" • Include: your account email, date of charge, amount, and reason for the request We will review and respond within 5 business days. Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank or card provider.
8. Chargebacks
If you initiate a chargeback with your bank or card provider without first contacting us, your account may be suspended while the dispute is investigated. We encourage you to contact us first — most issues can be resolved quickly. Fraudulent chargebacks may result in permanent account termination.
9. Consumer Rights (EU / EEA)
If you are a consumer resident in the European Union or European Economic Area, you may be entitled to a 14-day right of withdrawal under the EU Consumer Rights Directive (2011/83/EU) for digital services. By activating your subscription and immediately using the Service, you acknowledge that you waive this right to the extent permitted by law. However, we voluntarily offer our 14-day money-back guarantee (Section 5) without requiring waiver of statutory rights.
10. Consumer Rights (Turkey)
For users in the Republic of Turkey, your rights as a consumer are governed by the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. Digital service subscriptions where delivery has begun with your consent prior to the expiry of the withdrawal period may not be subject to the right of withdrawal. Please contact us if you believe you are entitled to a refund under applicable Turkish consumer protection law.
11. Plan Upgrades & Downgrades
• Upgrades: When you upgrade your plan, the price difference is prorated and charged immediately. No refund is issued for the prior plan. • Downgrades: Downgrades take effect at the next billing cycle. No refund is issued for unused capacity in the current billing period.
12. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Material changes will be communicated via email or an in-app notice at least 15 days before the changes take effect. Continued use of the Service constitutes acceptance of the updated policy.
13. Contact Us
For billing questions or refund requests: • Email: info@axonprom.com • General support: info@axonprom.com • Response time: within 2 business days